Nursing Continuing Education

Your Presenters

Patient Advocate Certificate Program What is a Patient Advocate? |Course Information | Patient Advocate Certification Board | Meet the Designer | Your Presenters | Required Textbooks | Quality Matters


Anne Clancy, MBA

Anne Clancy

Founder and Principal, Aurelia Consulting LLC

Anne is a tenured business professional who dedicated over thirty-two years to Marathon Petroleum Corporation, a Fortune 50 company and the nation’s largest refiner of petroleum products.  She has held diverse leadership positions including roles in Brand Marketing, Supply Distribution and Planning, Fuel Pricing and Corporate Real Estate. Immediately prior to her retirement in February 2022, Anne held the position of National Retail Payments and Technology Manager.

 As they often do, life experiences can take us down paths we never imagined. Anne has developed a keen interest in Patient Advocacy, particularly studying the sometimes competing and conflicting interests of the business of healthcare versus patient outcomes.

Anne has a B.B.A. in Marketing from Saginaw Valley State University (Saginaw, MI), an MBA from Lake Erie College (Painesville, OH) and holds a Certificate in Advanced Leadership from the Keenan-Flagler School of Business and the University of North Carolina, Chapel Hill.

Anne is a native of Michigan who has relocated several times throughout her career. She and her husband currently call the Nashville area home. She is the proud mom of a grown son and daughter.


Dena Feingold, BCPA

Dena Feingold

Dena Feingold, BCPA, is a Board-Certified Patient Advocate with a focus on patients with rare diseases. She is the co-director of the Alliance of Professional Health Advocates (APHA) and its associated entities, the APHA Academy, PracticeUP, and AdvoConnection. She is also co-founder and COO of Consumer Health Advocacy, Inc., APHA’s parent organization. Dena previously practiced as an independent patient advocate and has a professional background in communications and patient engagement. She holds a BA from the Cronkite School of Journalism from Arizona State University.

Dena is a volunteer with the National Organization for Rare Disorders (NORD) and the Rare Action Network of California, and the Gaucher Community Alliance. Dena lives in Southern California.


Anne Llewellyn, MS, BHSA, RN, CCM, CRRN, CMGT-BC, FCM

Anne Llewellyn_2.jpg

Anne is a healthcare leader with over 40 years of experience as a critical care nurse, case manager, professional patient advocate, educator, editor in chief and a patient. She currently practices as a nurse advocate in South Florida assisting patients and families navigate the complex healthcare system. Anne also is a mentor and educator in case management and patient/health advocacy.

Anne is a past president of the Case Management Society of America (CMSA) and an active member of her local chapter, the South Florida Case Management Network, and was a founding member of the Board of Directors for the Patient Advocate Certification Board who developed the first Patient Advocate certification. Anne was the recipient of the Case Management Society of America Lifetime Achievement Award for her work in case management.

Anne has lectured nationally and internationally on case management, patient advocacy and care coordination. Anne is author of Nurse Advocate, a national blog providing information meant to empower patients, caregivers and healthcare professionals to improve the delivery of care throughout the complex healthcare system.


Dr. Margaret Toukonen

Meg Toukonen

Dr. Meg Toukonen is currently a Clinical Associate Professor Emeritus teaching part time at Cleveland State University. She received her PhD in nursing from Kent State University and has an advanced practice in psychiatric mental health nursing, as well as an AAS degree in Animal Husbandry from the State University of New York. She is a certified Equine-Assisted Psychotherapist through EAGALA (Equine Assisted Growth and Learning Association).

To combine her work with people and animals, her nursing research focus is on the therapeutic work with animals, and she teaches an elective course at CSU on human animal interactions and therapies

In the community she has facilitated pet-loss and bereavement support groups and is a past leader of the Cleveland Chapter of the American Holistic Nursing Association. Meg currently owns and runs a horse farm where she takes in retired horses.

Karen Vogel, MPH, MA

Karen Vogel

Karen has been involved with consumer advocacy, health education and insurance management for decades. She was an insider in the insurance industry before switching sides to represent the voice of the patient via her independent business, Kazadvocate. She completed the UCLA advocacy certificate program, then became a nationally Board Certified Patient Advocate in the first 2018 cohort. By demystifying our fragmented healthcare system, Karen saved hundreds of clients more than a half million dollars. She has been a subcontractor behind the scenes for GreyZone, Patient Advocators, ClaimMedic and Resolve, consulting on appeals and other complex issues

Karen was featured on HBO VICE News Tonight and has been quoted in many articles as an expert on strategies to negotiate bills. She assisted the Certification Exam Committee for the Patient Advocate Certification Board and is a member of the Alliance of Professional Health Advocates and HealthAdvocateX.

Karen holds an MPH in Health Administration from University of California, Berkeley, an MA in Social Ecology (healthcare research) from UC Irvine, and a BA in Psychology from State University of New York, Buffalo.

When not exploring the world, volunteering or writing books, you can generally find Karen in a kayak. She lives in Carlsbad, CA part of the year and Seattle, WA for the other half (when it’s not raining), and rents her homes to travel nurses.